Terms and Conditions

Our licence

We hold E-gaming licence No. 0000064 from the Tobique Gaming Commission. These terms are written in English, and the English version prevails if a translation differs.

Who can play

You need to be at least 18, or older if the minimum gambling age where you live is higher. Our services are open only to people living where online gambling is legal, and you are responsible for checking the law in your region. Using a VPN to get around geographic restrictions is not allowed and can lead to confiscated winnings.

Your account

Each person holds one account only. Accounts that share a residential address, household, IP address or device count as duplicates, and we may close them, cancel pending withdrawals and confiscate winnings. You register with your date of birth, full name, address, a valid e-mail address and a phone number, and we may ask for ID, proof of address, proof of your payment method or a phone call to confirm your identity.

Deposits

Deposits must come from a payment account registered in your own name. A deposit appears in your balance once the payment provider confirms it. Every deposit is wagered 3 times before it can be withdrawn. We do not exchange crypto for fiat money or the other way round, and your balance earns no interest.

Withdrawals

Withdrawal limits depend on the payment method and are shown when you request a payout. Withdrawals are limited to A$7,500 a day, A$15,000 per rolling 7 days and A$45,000 a month, and progressive jackpot wins are paid in full. We aim to process a request within 72 hours of approval, and the time it takes to arrive then depends on the method and your verification status. A payout waits until we have finished verifying your account. Fees charged by your own bank or payment provider are yours to cover.

Inactive accounts

An account becomes inactive after 12 months in a row without login or play. From the following month a dormancy fee of A$50 a month may be deducted from the remaining balance until it reaches zero or you log in and place a wager again.

Bonuses

Every offer has its own wagering, maximum bet and time limit, set out in our bonus terms. One offer is available per person, family, address, e-mail, IP address, phone, payment account and device, and only one bonus can be active at a time. You can refuse or cancel a bonus without losing your own money.

Game availability

Some games are not available in some countries because of provider rules, and this can change over time. Learning how a game works, including its payout percentage and odds, is up to you before you play.

Complaints

Our support team handles a complaint first. If it is not settled at once, the complaint goes further inside our company and we keep you informed. If you are not satisfied with the result, you can take the dispute to EGIS, an independent dispute resolution body working under the rules of the Tobique Gaming Commission.