Privacy Policy

Data we collect

We may process identity and contact details, financial and transaction data, gaming activity such as games played, wagers, bonus use and responsible gaming steps, and technical data such as your IP address, location, browser, operating system and time zone settings.

Where the data comes from

Most data comes from you when you register, contact us or use your account. Some comes from verification services, banks and payment providers, anti-money-laundering databases, regulators, responsible gaming databases and, where relevant, marketing and affiliate partners.

Why we use it

We use personal data to provide our services, to meet legal duties such as anti-money-laundering checks, identity checks and responsible gaming, to prevent fraud and manage risk, and to analyse and improve how the platform works.

Who we share it with

We share data only with trusted parties that help us provide the service, such as game providers, payment providers, regulators, verification tools, business consultants and conversational AI services that help our support team. Each of them is bound by contract to lawful purposes and strict security duties.

International transfers

When data travels to another country, we use safeguards such as the European Commission Standard Contractual Clauses or transfers to countries with adequacy decisions.

How long we keep it

We keep personal data only as long as it is needed or the law requires. For anti-money-laundering rules we keep it for at least five years after an account is closed, and then delete or anonymise it.

Age

Our services are only for people who have reached the legal gambling age, which is at least 18. We do not knowingly process data of anyone younger and delete it if we find out.

Contact

Questions about personal data or this policy go to our data protection officer at [email protected].